Help Centre

Use the request flow on Find a Service. Select the service you need, add the job details, your broad location, timing and budget, and include the best contact method. Qondisa uses that information to structure the request and make it available to relevant providers.

The current Qondisa request flow allows a customer to submit the request details without needing a full provider account. The request form captures the information needed for the marketplace and follow-up.

Good details help providers understand the job before deciding whether to respond. Include the service needed, location, timing, budget range, project scope, and any important access or safety details. Clear information helps providers assess whether the request is relevant.

Qondisa makes the request available to relevant providers for review. Providers may view the opportunity and decide whether they want to unlock it or pursue it. Customers can track the request and decide whether to continue with a provider they choose.

No. Submitting a request does not force you to hire anyone. Providers are free to decide whether they want to respond, and you decide whether to continue with a provider after reviewing the information.

Review the provider information available through the marketplace, ask clear questions about the job, and compare availability, pricing and experience. It is best to discuss the work before agreeing on scope, timing and next steps. Qondisa helps connect the buyer and provider, but the customer remains responsible for choosing who to work with.

Register as a provider, confirm your email address, complete onboarding and provide the profile information needed for your account. Your provider profile and verification status affect what you can access on the marketplace.

Verification helps improve trust and accountability on the marketplace. It is also a requirement before certain actions, such as unlocking leads, become available.

You can start reviewing relevant opportunities once your provider account is active and your onboarding and verification requirements are complete. The marketplace only exposes leads to providers who meet the current eligibility checks.

Providers can review relevant customer opportunities, assess the job details, and choose which leads they want to unlock using Qondisa credits. Lead availability depends on the marketplace and the current opportunity rules.

No. Providers decide which opportunities are relevant and worth unlocking. If a lead is not suitable, you can leave it locked and continue reviewing other opportunities.

If the lead is available and you have sufficient credits, you can access the protected customer contact details for that opportunity. You can then contact the customer to discuss the job, pricing, timing and next steps in line with marketplace rules.

Check your spam or junk folder first, and confirm you are using the correct email address on your account. If the email is still missing, use the resend verification email option where available. If the issue continues, contact Qondisa support.

Use the forgot password flow to reset access to your account.

Yes. The current provider account management pages allow you to review and update provider profile information and related account details through the account settings area.

Common reasons include incomplete onboarding or outstanding verification requirements. Complete the required profile details and verification steps before attempting to access lead-unlocking features.

The current provider account flow includes a close/delete account process in the provider profile section. This closes provider access and preserves marketplace financial, lead and audit records for integrity.

Qondisa credits are used by providers to unlock selected customer opportunities. Credits are deducted when a lead is successfully unlocked and are shown in your provider wallet.

Lead pricing varies depending on the request context and other marketplace pricing rules, and the current cost is shown before you unlock the lead. Qondisa's current implementation shows the cost in credits before confirmation.

The marketplace limits the number of providers who can access a given opportunity. Not every provider can unlock the same lead, and the current availability is shown before you confirm the unlock.

You can simply leave it locked and move on to other opportunities. You are not required to unlock every lead you view.

Paid credits do not expire in the current implementation. Promotional credits may expire according to campaign terms, and the wallet page shows any relevant expiry information.

Go to the provider wallet and credit purchase flow, choose a package, and complete the secure checkout. Credits are added only after a successful confirmed payment is received.

If the payment is not completed successfully, no credits are added. Only confirmed successful payments grant credits to the wallet.

Check your wallet and purchase history first. If the payment was successful and the credits still do not appear, contact the Qondisa team and we will assist you.

Refunds and credit disputes are handled case by case through Qondisa support. The current marketplace does not guarantee automatic refunds for every payment or credit issue, and unusual or disputed cases should be reviewed through the support process.

No. Qondisa helps customers and independent service providers connect, but it does not guarantee the quality, workmanship, outcome or behaviour of any individual service provider or job. Customers and providers remain responsible for their own decisions and communications.

Use the contact page or reach the Qondisa team directly by email or phone. Support is available during business hours.

Do not proceed with suspicious requests or interactions. Stop, review the details carefully, and report the issue to Qondisa through the contact support process.

Qondisa uses account details and request information to operate the marketplace, support verification, manage payments, and protect marketplace safety. See the Privacy Policy for more information.